Subject Area="Monitoring, evaluation and quality control."
Objective="Performance monitoring to improve services."
Details for Reform Option "JPN apex trauma centre"
It is for the first time in the world that integrated online portal for AIIMS Trauma Centre project has been implemented. The project has been operational to set a benchmark for accountability and transparency in public funded health care in India since 1st March, 2011. There are some hospitals that are overburdened and on the other hand there are some which remain empty in spite of being "fully functioning". As a small initial step, we wanted statistics on the number of patients coming to a hospital, live waiting times for CT, X-ray, dressing of suturing as well as number of patients being admitted and discharged be available online publically in a real time manner or as close to real time as possible. This would make the overall working of a hospital transparent to the public. A second objective was to internally audit the clinical performance of each department and also have this audit available online publically so that it could be compared with other hospitals in India & abroad.
JPN Apex Trauma Centre, AIIMS, Ring Road, New Delhi - 110029.
1. Real time statistics on patient flow as well as performance audits of each department and live waiting times for CT, X-ray, dressing & suturing can be accessed online 24*7.
2. Accountability & transparency.
1. Providing 24*7 online facilities is a big challenge.
2. Having performance audit of each department online seemed an insurmountable challenge as it would throw open the functioning of a department to critical review and that too of a government hospital.
Big Govt. /Private Hospitals.
Who needs to be consulted
Dr. Deepak Agarwal, Head, IT & Assoc Prof, Neurosurgery, JPN Apex Trauma Centre, AIIMS, Ring Road, New Delhi - 110029.
High-end IT infrastructure is required for sustainability.
Chances of Replication
Not easy to replicate but can be done by big govt./private hospitals.